1 reviews | Active since Sept 2016

25 Oct 2016, 14:51

Please can someone rectify my Vodacom account

<p>So this is my second complaint ,</p> <p> </p> <p>Someone from Vodacom contacted me and said that my account would be credited for the data fee that they've charged me for the past 4-5 months without my consent.</p> <p> </p> <p>I just viewed my invoice and these changes have not been made.</p> <p> </p> <p>This is really beyond frustrating Vodacom</p> <p> </p> <p>I am truly disappointed</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply25 Oct 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team