PLEASE CAN SOMEONE HELP !!!! SERVICE NON EXISTANT

DISGRGood evening All ,

I have received an SMS stating “ Your migration to the RED VIP 10GB Unlimited package has been completed successfully.”

We have not upgraded our phones , we are still awaiting our 24month quotations , we have not received handsets , we have sent you afridavits.

What does one need to do to sort out this ********** scenario. In order for someone to renew a commercial contract you need a letter on a company letterhead , your need a copy of an id document , you need a signed doc ,

Can someone please send these to me ,

This is becoming a joke ,