Please can I leave Vodacom ASAP

Things keep getting better with Vodacom. it seems as if I cannot get my contract prematurely canceled. On 8-03-2023 I paid an amount of R3 270 to Vodacom, and sent the required documents to *** (as per the official document from Vodacom) to call in on Monday, 13-03-2023 to follow up. Spoke to Clarissa who said it was sent to the wrong email address. first issue. She gave me another address - *** to which I sent the docs on 13-03-2023. Called in this morning to confirm if received/follow up on my wanting to escape this ridiculous network and the IGNITION Group call center agent couldn't confirm if this was received. Now how else do I get my contract canceled.