Please call me Jeanette at ********** 155

I app**** for a contract with Vodacom in March 2018. I paid but never received an active cellphone number and after numerous queries gave up hope. My husband was diagnosed with 2 types of cancer in September 2018. I went in to the Vodacome shop in Keywest as my banking details changed the month before to report. I spoke to a very nice blond chap, he advised after checking that he could not pick up anything on my name/ID. I told him what happend and he told me that the contract was never active as no cellnumber was allocated to me. We discussed the premiums and he told me i must just forget about the contract that was never active. I asked should i return the tablet he said no. Two months after this i started recieving calls i this regard for payment. I have told the guys about 10 times a day what happened but they refuse to listen they just dropped the phone only to call back. This is going on for months now. I have baught another contract with Cell C and now dont need another contract.

I would like someone to call me that actually knows what is going on and BEFORE i pay i want my Airtime from entry date as this is not my fault as i have enquired numerous times and even went to the office twice.

Please call me Jeanette at ********** 155