DK
Devon K

1 reviews | Active since Sept 2019

22 Oct 2021, 07:39

PLEASE BEWARE OF SIGNING ANYTHING WITH VODACOM!!!

I have a Fibre month to month subscription. I failed to pay my account due to financial struggle, which was communicated to vodacom on request for payment. They suspended my account. Which is understandable and stated in their terms and conditions. I have since paid the amount outstanding. X2 working days ago. I have emailed my proof of payment to various email addresses given to me telephonically, and had been promised that it was unsuspended at the time of the calls. 48 hours later, I still have a suspended account. All my emails have been met with deaf ears, I will be trying to call head office at 1pm today, if nothing is done, I am lodging a formal complaint to the NCC. Vodacom Pty Ltd has no problem asking for money, but doing their job after they are paid, is clearly out of the question. I will be recording all calls from now on. Incase I need to bring it in as evidence. PLEASE BEWARE OF SIGNING ANYTHING WITH VODACOM!!! . I have brought this to the attention of ALL my family members with vodacom contracts. They are awaiting my results before terminating their contracts.

0
Replies (2)
Vodacom
Vodacom's reply22 Oct 2021, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DK
Devon K's update22 Oct 2021, 07:57
Reviewer Update
Dear Vodacom. I have added this response to my written evidence and will await a call. Which I Will be recording.