Please avoid this network at all costs. The level of frraud is despicable.

Please avoid this network for contracts at all costs. Two years ago I had a contract with them, only to find out after 2years that I would need to cancel the contract once it's done, it's not an automatic process. This was the first red flag because surely if my contract is two years, why is it still going on and why am I being debited the exact amount monthly? It then turned out there was fr*ud on my account, where a phone was taken, R1.4k was debited from me, and yet to be a monthly debit order. I then found out this is the norm with them and these fr*ud cases have been happening for years, how has their security/customer protection not been improved? I go through the whole process of getting affidavit, send to their department, a person called *THABO* from that department was assigned the case. Two weeks in, no communication, I follow up he responds very vaguely. Atleast take me through the process properly, he then started ignoring my emails. I was now in contact with their cancellation department and they informed Thabo had not amended the term date so they can’t cancel the contract. This service has been the worst yet, it has been a month an a half, no proper communication on what I need to do or if this contract has been cancelled. I am extremely disappointed.