PLEASE ASSIST ME
Hi, i added 100 min to my account on Monday, Vodacom added half the amount to my bill, as a person only receives half the minutes due to it being in the middle of the month. I received an sms stating the minutes were added, but no minutes were added to my phone. I have sent screenshots of everything, i send mails everyday, and still no response. How can you bill me for something I did nt receive
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Vodacom's replyOfficial
22 May 2020, 08:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2020, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 May 2020, 12:20Seriously had to call Vodacom and the lady i spoke to......no comment. I am at that level of patience with Vodacom where i cant wait for next year so i can cancel and never in my life will i use vodacom again. The more i tell the lady the incident happened on the 18th and i received the sms on the 18th and they added half the amount to my acc on the 18th the more she tells me this is the 10th, like really i know what i did on the 18th and why i did it, so now if you buy minuted with airtime that will also be added tk your acc ? I am so over Vodacom
's update22 May 2020, 12:20
Reviewer Update
Seriously had to call Vodacom and the lady i spoke to......no comment. I am at that level of patience with Vodacom where i cant wait for next year so i can cancel and never in my life will i use vodacom again. The more i tell the lady the incident happened on the 18th and i received the sms on the 18th and they added half the amount to my acc on the 18th the more she tells me this is the 10th, like really i know what i did on the 18th and why i did it, so now if you buy minuted with airtime that will also be added tk your acc ? I am so over Vodacom
's updateReviewer Update
27 May 2020, 20:14Another lady did call me and she was amazing thank you
's update27 May 2020, 20:14
Reviewer Update
Another lady did call me and she was amazing thank you