CF
Chantelle F
1 reviews | Active since Jan 2013
07 Dec 2017, 07:23
Please assist!
My contract ends the end of December. I called in to activate a new contract for January 1st. They did a migration for both my numbers to start only the 1st January however when I look on my Vodacom app it shows that the migration has already been activated and I have been given the data etc... the other problem that I am having is that the amount quoted is not the amount reflecting on the app. I was quoted R289 for the Smart M+ top up 5GB promotion. Now on my app is it showing R399 per month which is not the agreed or quoted amount. The person I spoke was Nanipa in your cancellations/upgrades department. No one can help me and aren't able to give me answers. Please could you advise as I cannot pay for two contracts 01/01. Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Dec 2017, 08:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2017, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Dec 2017, 09:58Dear Chantelle,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed. I had a look at your invoices and the price plan you are on is correct for the R299.00, however the Vodacom App gives you the proposed amount, all discounts that need to be app**** will only reflect on the actual invoice which is on the 1st of every month when Bill Run takes effect.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2017, 09:58
Official
Dear Chantelle,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed. I had a look at your invoices and the price plan you are on is correct for the R299.00, however the Vodacom App gives you the proposed amount, all discounts that need to be app**** will only reflect on the actual invoice which is on the 1st of every month when Bill Run takes effect.
Regards,
Vodacom Consumer Website Team
Best regards,