Please assist

My phone's motherboard was damaged by one of your technicians and I have been waiting six weeks for my phone to be returned to me.<br> I was promised it is going to be dispatched by today the 18th of December and yesterday I was informed the parts never arrived for the repair.<br> No explanation was given I just keep being told we are escalating this for you...Six weeks of being told it is being escalated..What the F*#k Are you guys doing???<br> Repair my phone and send it back to me By Monday or provide me with a new phone! This is unnaceptable service and I will never take another contract with Vodacom.<br> Provide me with your Ceo's email address so that someone can sort this out for me as I refuse to wait another week on damage that was done to my phone by one of your employees!!