RS
Rosetya S
1 reviews | Active since Jul 2021
19 Jul 2021, 06:14
Please advise what is the next step as i have lost all faith in vodacom and cant wait for the contract to expire
Horrific service, i did an upgrade on my number in December 2020 and as part of the package was suppose to get 2 Samsung z flips and a R2000 voucher, it has been 7 months and still no call back regarding the voucher. Every time i call i get referred either to retentions or the apparent third party Elite mobile, Ambie at Elite mobile has promised as well as manager at retentions to get back to me but no one bothers, i pay everu month for a contract that in my view has not been honored by vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Jul 2021, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jul 2021, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Rosetya S's updateReviewer Update
19 Jul 2021, 08:57I will wait for the call, but with past experience im really not hopefull, if thry can answer one question since they have not abided by all terms of the contract upgrade what are my rights to take this further,
RS
Rosetya S's update19 Jul 2021, 08:57
Reviewer Update
I will wait for the call, but with past experience im really not hopefull, if thry can answer one question since they have not abided by all terms of the contract upgrade what are my rights to take this further,