Hellopeter
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Pontsho K

1 reviews | Active since May 2019

26 Mar 2021, 08:37

Please activate my line.

I made a payment towards my account yesterday at 6am as committed. At 9am the payment was acknowledged & I was promised the line will be active within 2 to 4 hrs. A day later I am still stuck with a line that doesn't work. After already being stuck with a line that doesn't work for a month, eventhough I had made payment. This is very dissapointing.

0
Replies (2)
Vodacom
Vodacom's reply26 Mar 2021, 14:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Mar 2021, 15:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have contacted the Subscriber Collections Division who assisted with the query.
 Regards Consumer Website Team

Best regards,