Pleasantly surprised by service from Vodashop

My cellphone was ****** just over a month ago. In trying to carry out the necessary steps to get a sim swap and then claim from my insurance, I found Vodacom itself to be utterly useless and unable to help. Thank goodness for Vodashop Craighall, specifically Pearl and Tswanelo, who organised whatever they could on the back-end, liaised with Vodacom on my behalf and eventually got me sorted. Thanks guys - I appreciate your help.