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AS
A S

1 reviews | Active since Mar 2009

01 Sept 2020, 14:25

Pleading for my refund. I promise I won't sign up any deals with you in future or advise any family or friends.

Terrible Business. Don't Trust them.

I signed a data contract on the 4 June and then cancelled it before the 14 days stated on the contract as it did not work for me.

Since then I've called and emailed and still to date (1 Sept 2020) I have not got my refund. At MTN I get my refunds within the end of month. I have no idea how an international telecom/technology company doesn't have a readily available process for this and follow up for customer service. There's no email response etc. All just blame virus this and that. NO SOLUTION. Just an pathetic excuse for a company.

0
Replies (3)
Vodacom
Vodacom's reply02 Sept 2020, 08:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AS
A S's update06 Oct 2020, 11:07
Reviewer Update
6 October and no "consultant" called, but got an email to say I would be refunded on the 1 October. Nothing Happened. As a Listed Company on the JSE, Pathetic service. No wonder there's no growth happening in SA. As a shareholder I'm selling out. I suggest you de-list Vodacom and let Telkom or MTN takeover your customers. Overseas I get a better service adn non of this nonsense.
AS
A S's update13 Oct 2020, 15:12
Reviewer Update
Thanks I finally got refunded in September and appreciate it.

Andrew