Playing the blame game of incompetence

A telephonic contract was sold by vodacom direct in Feb. Its July and no phone has been sent. We have tried multiple times to cancel the contract with them telepathically and every time its a difference response and they blame vodacom and a backlog. When we went to the customer service Menlyn to handle this we waited for more than an hour for one of the 4 people working to assist us. There's 21 desks and only 4 people working! What happened vodacom, retrenchment? Once helped they threw up their hands and blamed it on vodacom direct. I asked the employee why vodacom direct is useless and he answered I don't know I ask myself that to because we get all their complaints. Seriously vodacom get your sh#t together you will be losing customers! It sounds to me that no one knows what the hell they are doing or suppose to do. Please get rid of these *********** individuals.