Playing Games to Avoid Refunding Customers

<p>An amount of R 3 340 was paid to Vodacom on 24.6.2017</p> <p>A service request for a refund on the amount overpaid was logged at Vodacom on 25.6.2017</p> <p>A follow up was done on 6.7.2017 during which Thembi (call centre) advise that the money was in my Vodacom account and will be used for future debit orders. It was explained that this was not what was requested on the 25th, so she took the bank details and advised that the money will be in my bank account within 24 – 48 hours.</p> <p>Another follow up was done on 10.7.2017 where the solutions department assisted me. The proof of payment and confirmation of bank details were e-mailed and again I was told 24 – 48 hours for the money to reflect in my bank account.</p> <p>Today is the 13th and I still do not have any refund from Vodacom – 18 days / 14 days since the first service request.</p> <p> </p> <p>It is very sad that when you pay your account late Vodacom doesn’t think twice to disconnect your line and charge extra for reconnection, but when you overpay they can take their time to refund.</p> <p>Vodacom is a company with no financial issues but they obviously do not care about the customers … those people who keep their company going, those people who live on a normal salary and has bills to pay!!!</p>