NS
Nikita S
1 reviews | Active since May 2017
15 Jan 2025, 16:15
Playing Cat and Mouse with my account
An arrangement was made, soon after Vodacom moved the account over to MBD and I’ve been using that payment method and instalment. Yesterday 14-01-2025 a consultant calls me to another arrangement which I then state one is in place and we agree.
Very perplexed, as it’s been up and down between Vodacom and MBD now.
Today 15-01-2025 I can’t receive or make calls. This is absolutely insane. I need an explanation to this bizarreness!!! I need this SORTED!
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Replies (1)
Vodacom's replyOfficial
16 Jan 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team