NL
Nobelungu L

1 reviews | Active since Dec 2016

08 Dec 2016, 16:24

Play to or Play to loose??

<p>Vodacom has an exciting promo called Play averyday and like many vodaco users i have been playing relegously averyday. today it seems i played to loose as i purchased 3 plays abd everytime i tried to play my purchased play vodacom conviniantly had a system error but my airtime was deducted each time my purchased plays had an error.</p> <p> </p> <p>I called the customer service center firstly i spoke to Branda Dlamini who promised the matter would be resolved within an hour but nothing.</p> <p>I then called again and was put on hold for 30min and evenualy the HELPFULL vodacom employee who made me hold for so long just conveniantly hung up on me.</p> <p> </p> <p>so i ask again Vodacom what is the aim of this promo again???</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team