Play every day untold unwritten golden rule

<p>Good day, is there anyway I can take my below mentioned query further than Vodacom customer service desk.</p> <p> </p> <p>My below mentioned post explains my query in detail:</p> <p> </p> <p>I had a query regarding the play every day promotion. I played via the vodacom on the 3 March just after 00:00 on my first play I won 100 sms's and straight after that I played my free play and it and it stopped on gaming and electronics. I then got pop up message "please wait" the message on for about 1 minute thereafter I got error message saying that something went wrong and the problem was from Vodacom and not my phone. I got my sms reward sms soon thereafter. I never got any feed back regards the gaming and electronics prize or the error. I called 082 111 later that morning. I was told that the was no record of any prizes won except the sms reward. the then explained what happened and the consultant advised that a call is logged for further investigation. I got an sms with reference number which is A7-THGR-VP1Q2. Also on the sms it stated that feed will given within the and the SLA is within 2 days, later that day I got an sms advising that was three attempts made to contact me. my phone was off. As soon as I got the message. called ********** , because this was the number given on the sms. the consultant was very helpful however I had to explain what happened again because the previous notes was not clear. Wich I did. She than resent my query with same ref number. On the 4 March I got SMS from Them about Velebayi, saying that they checked and no play every day prize was found however if I proof I should fax MMS it. I not sure what type because vodacom never sent any confirmation. And also when I saw the prize won I was excited and take taking a screenshot or taking a photo was the last thing on my mind. I then called customer again because now I did not know what else to do and also I know that the when I played the game the the games and electronics prize highlighted and while the "please wait" message was on phone the highlighted prizes was visible. I then spoke another consultant and explained my situation once again. He then told that I should visit any Voda shop with my phone so they can manually check my for the time I was logged into my app. And he mentioned that this I could redeem my prize, and he mentioned it's GUARANTEED.</p> <p>So I'm asking myself, why is it that a with my low value prizes I've won with play every day the was no hassle as as the the game stops and a prize is highlighted the description of the I given immediately, and soon thereafter I recieve confirmation via SMS. With the high value prizes the is much hassle and also the fact that NO PRIZE WAS WON if. no prize is won it also tells you immediately no prize keep on playing. I never got the no prize won message. Why should I provide proof that I won the prize. I have no reason to claim a prize I haven't won, And take so much time with this query, Is not possible for vodacom to check my full history for the vodacom app without me going to a Voda Shop. Are you not able to check my in messages for that day if you able to do so Wich I'm sure is possible. You will find that the in AP messages received was:</p> <p>1-the sms reward<br />2- please wait<br />3- error message, confirming that the was something and the problem was with vodacom and my phone.<br />and you will that, I never got the no prize won message.</p> <p>And go to a Voda Shop to the my login times to App unnecessary, because you should able retrieve this information on your systems without physically check-in my phone. I feel that the reason the consultant referred to the store is just for not to deal my query.</p> <p>I don't have much time during the day because Im on the road most of the day. I actually considered leaving everything because I don't have much.<br />But I won the. I'm prepared to take this to all authories involved because I never did research regarding this matter but should a list of more than regulater with (TT)a promotion like this, and you also have Regulaters like ICASA and NCPA. Obviously this option is not preferred by because of time involved, However I willing to go this. <br />This is first I won a high value prize.</p> <p>And also since I got I have logging into my app. and when i chekother vodacom users it's working fine, and the 4 March when called I asked the consultant if the was issues with the app and there was issues however on the 4 March I kept on getting a error messagel ^_^^_^ I error messages when trying(TT) use the app. other like today and yesterday I get the error message that I'm unable to log in but I got the confirmation that I logged in. immediately. Also when the investigation is done and you find that everything I say is true, because the prize was never given I will not accept the lower value prizes because I know I won but I don't know what it could been the t.v</p> <p>PLEASE CHECK ON THIS MATTERS AND PLEASE PROVIDE FEEDBACK.</p> <p>Regards,<br />Bryce Haskins</p>