1 reviews | Active since Sept 2016
PLAY EVERY DAY PROMOTION
<p>I played this and "won" a free music download of which I had to follow the link in an sms and then download my song. While I was downloading the song I received an sms stating that "congratulations! thanks for subscribing to a 3 track pack @ R9.99 per week!'" And of course it has been taking my airtime every week since 23/12/2016. I have phone the call centre to cancel this ******* many times without success. I have tried to clear my browser, I have tried to cancel this subscribtion without success!!! My next option will be to cancel my vodacom account and cancel my cel no and go to another network provider. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bring this incident to our attention,
Per feedback received from our technical team that the service offering has been cancelled, please refer to our correspondence communicated.
Best regards
Elroy
Thank you for bring this incident to our attention,
Per feedback received from our technical team that the service offering has been cancelled, please refer to our correspondence communicated.
Best regards
Elroy
H, thank you for the response and the credited airtime. I will inform you should the subscription is deducted again.
H, thank you for the response and the credited airtime. I will inform you should the subscription is deducted again.