NL
NAZAREEN L

1 reviews | Active since Apr 2010

02 Feb 2017, 17:00

Play Every Day competitiion

<p>Ive won a few music track downloads, ive tried notifying them that i cannot download as ive received errors. I then on my own, after another prize managed to download the track weeks ago and was suddenly subscribed to some silly R10 per week track pack. I have sent them numerous screenshots proving my difficulties and requested assistance all I get back is a useless email telling me they have requested a senior consultant to call me back. To this day no response yet Im still being charged R10 per week. </p> <p>I expect all this to be refunded and the useless subscribtion cancelled.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team