1 reviews | Active since Mar 2010
Platinum status not renewed-Loyalties ignored
<p>our businsss account with VODACOM stands at R6000 p m average on 3 numbers - my red VIP line was not renewed on Platinum membership 2 </p> <p>months ago and for two months we await a response to our email to VODACOM requesting reasons why or answers as to why the platinum membership was revoked and then re Instated for some other clients we know - the service and response from VODACOM has been pathetic - the loyalty disappointing and arrogance insensitive ! We've been customers with VODACOM since the beginning & not the decency of an acknowledgment of receipt </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
The Platinum Desk confirmed that they were in contact with you and explained the new rules and the reason why your account was not reinstated.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Platinum Desk confirmed that they were in contact with you and explained the new rules and the reason why your account was not reinstated.
Kind regards
Vodacom Consumer Website Team
My query has not been resolved nor has anyone advised what the new criteria for Platinum is ! I will call today to ask for a transfer of the account to cell c or MTN
My query has not been resolved nor has anyone advised what the new criteria for Platinum is ! I will call today to ask for a transfer of the account to cell c or MTN