Platinum Membership

I am a platinum customer. I am on the phone right now with Vodacom. the lady says she quickly wants to check something, then puts me on hold for about 5 minutes every time. I asked what the benefits were, and she could not answer me. Does Vodacom train their staff on this? Why is there no website which explains anything? <br> <br> I'm still on hold! How long can it take a person to tell me where to go look for the benefits? Been on this call for 25 minutes now! 27 minutes. She tells me to Google it.<br> <br> Thanks for your help!!!