Platinum Mambership

<p>I have been a Platinumm Customer for many years and the renewal happens every year in November. My spend is well within range but for some reason Vodacom ended my membership between renewals in 2016.</p> <p> </p> <p>I can not contact the Platinum team directly and the red crew line has now sent many mails to the platinum team to contact me. They do however not contact me. This is not a way to deal with a loyal customer?</p>