CF
Christopher F

1 reviews | Active since Nov 2016

11 Nov 2016, 18:42

Platinum for Buisness

<p>I have been part of the vodacom platinum for business for many years on my number, i have moved all our business contract to vodacom as well. I had gotten a sms saying that my platinum status has not been renewed i tried to call vodacom to see why this is and got no answers. I am extremely upset regarding this as i had enjoyed this service for many years. I think i must move back to MTN where they will give me the same benifts. </p>

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Replies (3)
Vodacom
Vodacom's reply12 Nov 2016, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Nov 2016, 11:51
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated your complaint to the Platinum Service Desk for assistance and feedback.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply15 Nov 2016, 14:06
Official

Dear Customer

As per the feedback received, the Service Desk has been in contact with you and provided feedback on your query.

Regards

RoderiqueLategan