AB
Ayanda B
1 reviews | Active since Jun 2015
06 May 2021, 12:26
Plan migration issues
I was migrated to a new plan on the 29tybof April 2021. But I was not happy with the new payment so I called on the 30th to reverse the migration to my previous plan. O was then informed that this would take 24 to 48hrs to resolve. I called again on Saturday the 1st of May. I was told the same waiting period. When I called again on the 6th of May, the Vodacom agent tells me there's nothing on the system. How the hell is that possible???? Aren't they using the same system? This very poor service from Vodacom. I'm very annoyed right now.
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 12:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2021, 12:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2021, 14:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we reversed the migration as requested, kindly note that the migration is scheduled for the 31/05/2021. Please ensure that allocations are used before the end of the month, as unused allocations will be forfeited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we reversed the migration as requested, kindly note that the migration is scheduled for the 31/05/2021. Please ensure that allocations are used before the end of the month, as unused allocations will be forfeited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2021, 14:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we reversed the migration as requested, kindly note that the migration is scheduled for the 31/05/2021. Please ensure that allocations are used before the end of the month, as unused allocations will be forfeited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we reversed the migration as requested, kindly note that the migration is scheduled for the 31/05/2021. Please ensure that allocations are used before the end of the month, as unused allocations will be forfeited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,