DH
Dan H

1 reviews | Active since May 2020

16 Jan 2026, 15:33

Plagued With NO Network & IncompetenceS

This is my 4th listing this year on HelloPeter, and it is on the 16th of January. We are plagued with slow, intermittent, and sometimes NO network in our region. It is clear that this region is not a priority or does not qualify for support because it is not a major metro/profit hub. I have been on HelloPeter, calling 082 135, and emailing Vodacom representatives for almost 4 years now, and NOTHING has improved.

You DO NOT call or follow up, you DO NOT escalate, and you clearly DO NOT take this region seriously. I am still waiting for a phone call regarding my complaint, which I logged in the beginning of December - NO RESPONSE, apparently it is in the 'back office'.

0
Replies (1)
Vodacom
Vodacom's reply17 Jan 2026, 08:06
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team