Placed on ITC for R1,50 by Vodacom!!

<p>Background to this complaint:</p> <p>I had a Cell phone contract with Vodacom for my Son. This contract was linked to a monthly debit order running of my current account. Needless to say that I have NEVER had a default on my account with ANY DEBIT ORDER.</p> <p>After a number of years having this contract, and also because of a change in his date and voice needs, it was decided to change this contract to a "pre-paid" contract and also migrated the number to another Service Provider.</p> <p>The contract with Vodacom was terminated in June 2016 and as such the number now being ported and active with the Other Service Provider.</p> <p> </p> <p>Now the problem:</p> <p>I had approach my current Bank for a new Vehicle contract to be financed.</p> <p>Upon the credit assessment I was informed of a “credit default” on my credit score.</p> <p>Very surprised by this negative report and feedback from the Bank, I got to know that it was VODACOM who has listed me as a BAD CREDIT RISK FOR A MERE R1,50 that was outstanding for 5 months on the terminated contract!!!</p> <p>THIS DESPITE THE FACT OF NO COMMUNICATION OR INDICATION FROM VODACOM CREDIT DEPARTMENT THAT I AM OUTSTANDING TO THE VALUE OF R1,50!!!!</p> <p>Result being that I have now a NEGATIVE Credit score and the Bank is reluctant to grant the finance contract for the new vehicle because of VODACOM’s R1,50 balance outstanding!</p> <p>Sadly to state that I have visited both the CENTURION VODACOM & MENLYN Branch with a lot of promises that the situation will be rectified and my name to be cleared on the ITC record and the negative entry removed after paying the outstanding balance to settle the score with Vodacom Credit.</p> <p>There were also various e-mails send by these individual Vodacom Branches to the different Credit departments and Staff to get this problem sorted with NO RESPONSE FROM VODACOM – how pathetic is the service that we are receiving from VODACOM!</p> <p>Hope that this entry will make other members of the Public aware of these BAD Practice from VODACOM and to be proactive to monitor these useless Staff with NO Respect for WHO is actually paying their salaries, because without us, members of the Public, and cell phone users – THEY as VODACOM WILL HAVE NO BUSINESS to continue into the future!!!!!!</p>