MN
Muzi N

1 reviews | Active since May 2021

25 Jun 2022, 19:33

Pitiful "Service" from Vodacom Fibre

We have had such a terrible experience with our Vodacom Fibre!

For MONTHS (since around February/March) we have not had a stable connection! Some days we get a few good hours of connectivity, but, on most days, like this past week, we get a few MINUTES of decent connectivity!!

We have logged so many calls, performed so many speed test and sent so many emails. They have sent out the same technician repeatedly to check the SAME problem that he clearly can't see - WHY!? Is it fun for us to constantly call and log faults? Do we get a kick out of taking time out of our schedules for the same person, to explain the same problem and being told the same thing by the technician!?

Over the past few weeks we have, AGAIN, resorted to using our mobile data whilst we are paying for a service that we are not receiving. It's madness!!

Judging by the other reviews, this seems to be the norm with Vodacom Fibre!

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2022, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team