Pitiable upgrade service

Ordered a contract upgrade and was informed the item is on back order. 3 Feb 2015. 19 Feb 2015 get an sms to say the item is 'currently awaiting dispatch'. Another sms on 20 Feb 2015 saying item is 'invoiced, expect delivery shortly'. Try to find it today and get patched to different operators till one says it is at Ram Couriers who tried to deliver but could not as there is no suburb on the address. Ram states that the phone is not with them, but is being heldbat the Vodacom warehouse in Midrand as there is no delivery address. Phone Vodacom again. Given another dose of telephone tag until another Vodacom operator tells me the phone is on back order. I checked Rams tracking and this states that no suburb was provided. Not what their operator says. Also Vodacom seems as clueless as Ram. This is really not whst is ecpected from two major service providers - one for cellphones and one for courierd