Pithy service from ***********, rude and generally disappointing personnel

<p>I first reported a ********** upgrade on my account to Vodacom on 4 July 2016 however my account was nonetheless incorrectly billed on 27 July 2016. I submittted all the documentation (Affidavit and ID Copy) I was asked to twice!</p> <p>I was informed that I would receive a call from an investigator - never happend - </p> <p>I was told I would be re-imbursed within two weeks of the second submission of documents - still has not happended -</p> <p> </p> <p>I took to reporting the matter directly to @Vodacom and @Vodacom111 on Twitter. To their credit, the personnel I dealt with on twitter and on subsequent calls were polite but nevertheless *********** and INCAPABLE of resolving my matter.</p> <p> </p> <p>Only when the matter became public on twitter did it get "escalated to person assigned to my case" - This is a step that ought to have occured 2 weeks before!</p> <p> </p> <p>The two personnel in the the ***** department to which I was referred can only be described as lethargic, rude and uninterested in providing any form of customer service! </p> <p> </p> <p>I have almost no doubt that following the disappointng interactions I have had with Vodacom over the last 6 weeks, my bank account will nevertheless be incorreclty debitted at the end of August.</p> <p> </p> <p>I have lost all faith in the Vodacom service. I will be taking action to cancel all my existing contracts and port these to an alternative "customer-centric" network provider.</p> <p> </p> <p> </p> <p> </p>