****ED OFFF!!!

i called Vodacom in January to cancel a contract that was ending same month, i was then informed that there's a phone being delivered to me, i informed them i never app**** for an upgrade they must reverse the whole thing, 2 days later the courier company send me an email to inform me they are delivering a phone, to an address i dont even know. i quickly called them to halt the whole thing. then called Vodacom again, i was informed the contract has been cancelled and the upgrade is cancelled. 2 months later they are still billing me with that incorrect address and ruining my ITC profile, when i call they are constantly busy and this is getting to my nerves now... this is such a horrible service and i dont want to associate with the anymore. after this im writing to the ombudsman.