****ed off customer!!

Where do I start??? I have booked in my iPad Air Wi-Fi only at Vodacom Houtbay on the 05/06/2018 because of the apps that is jumping around intermittently,I got my iPad back on the 14/06/2018 smashed,the screen was badly damaged after my iPad got a brand new screen replacement in February 2018.The technician immediately notified the repair Centre in Somerset West as well as Ram escalations.Yolande from Ram escalations requested for the iPad to be booked In and send to ARC.The iPad was send via Ram on the 15/06/2018.I have requested feedback but not once did anybody contact me to give me feedback,I must everytime ask for feedback,It has been 5 weeks!! !!! Schools has started and my son does not have an IPad to work on.The latest feedback was Vodacom can’t book in my device as it has got a serial number,that is not my problem,that is a Wi-Fi device only,what else do they want from me? I can’t provide them with an IMEI as it is not a cellular device.Im highly disappointed in Vodacom again,this is not the first time that they are messing up like this,I had a similar issue 4 years back with Vodacom and I still said I will never ever deal with them again,this time I thought it was going to be different,clearly not they must get with the programme and they must really work on their service levels.I want my iPad back ASAP as there was nothing wrong with it and need positive feedbac****!!If they can’t fix my iPad I want a replacement!!!