****ED OFF!!!

So I contacted Vodacom myself, seeing that they don't have the decency to get back to you. I spoke to a consultant by the name of Ashley, who told me that I can upgrade, as this is my upgrade month, he even told me about the different packages, and I agreed to the smart L package with a Samsung S5, he then said that he would contact me to finalize everything when they have stock of the device. I phoned Vodacom today to find out if they received stock yet, spoke to a consultant by the name of Carle, who told me that unfortunately I DONT qualify for the Smart L package due to me payment history, BUT I do qualify for a much higher package red advantage!!!!! HOW DO YOU EXPLAIN THAT!!! I am so sick and tired of VODACOM!!! none of them knows what they are doing or what customer service is all about!!!! I WANT THIS TO BE SORTED OUT!!! I AM DUE FOR AN UPGRADE AND I WANT TO UPGRADE!!!! GET TO IT!!!