PIN issue

Dear vodacom

I'm writing to express extreme dissatisfaction with the service I've received from Vodacom. My phone was sent in for a PIN issue, which was not working despite being provided by your team. Now, you're refusing to assist me, citing a screen repair done by a third party, which is unrelated to the PIN problem.

I've been a loyal customer for years, and this experience is unacceptable. I'm requesting that you:

- Provide a working PIN or unlock my phone - Address the issue promptly - Provide a clear explanation for the poor service

If not, I'll be forced to take my business elsewhere and share my experience on social media.

My details: Phone number:

I expect a response and resolution.