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Tshwanelo R
1 reviews | Active since Dec 2013
25 Apr 2022, 19:25
Pillar to post on a pensioners contract!
I think my HelloPeter account exists only for negative Vodacom reviews. My dad signed a contract upgrade in October 2020 and the amount for the contract was R908. Without his permission, one of the instore agents changed his contract in November 2021 to make him pay an amount of R1795 per month. I can provide the name of the agent as we have a screenshot of the system showing who made the changes. We have tried in vain to get this corrected. Please help resolve the issue. He is a pensioner and cannot afford the change made by your agent!
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Vodacom's replyOfficial
26 Apr 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply26 Apr 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Tshwanelo R's updateReviewer Update
13 May 2022, 14:44Hi @Vodacom. You have not assisted to resolve the issue. I am saying my dad was migrated to a package he cannot afford by your staff. He stopped paying because he could not afford the amount and failed to get the issue resolved via call centres. You are telling me he must phone legal to arrange payment for a migration that should have never been done to begin with?
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Tshwanelo R's update13 May 2022, 14:44
Reviewer Update
Hi @Vodacom. You have not assisted to resolve the issue. I am saying my dad was migrated to a package he cannot afford by your staff. He stopped paying because he could not afford the amount and failed to get the issue resolved via call centres. You are telling me he must phone legal to arrange payment for a migration that should have never been done to begin with?