SC
Stuart C

1 reviews | Active since Jan 2010

02 Jun 2016, 13:12

Pillar to post... Not honoring your ad...

<p>I pre-ordered the Samsung S7. Recieved my phone and wireless charger. The only thing missing was the 6 month Deezer subscription which was advertised. I keep getting told *** need to assist me. They keep pushing me to the online department which never answer the phone due to high call volumes. </p> <p> </p> <p>I even have the advertised ad. (attached to this review) Its says... "**Deezer subscription is free for six months on Smart price plans....". Unfortunately i went on holiday shortly after i recieved my phone so i was unable to chase this up. I have been trying to find out how to get this sub for awhile now after i got back. Eveyone points me to the 082 159 guys... Its just the same story over and over again...</p> <p> </p> <p>This is not looking great for you Vodacom. I've been supporting you for years. Honor your ad. </p>

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Replies (2)
Vodacom
Vodacom's reply03 Jun 2016, 11:52
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

SC
Stuart C's update05 Sept 2016, 13:07
Reviewer Update

I had this service active for a month or so and now its off... So much for 6 months as advertised... What a joke.