Pillar to post - frustration

<p>On 23 May 2016 I received a premature cancellation quatation 587922 as I was porting my account to Cell C as they only charge R999 per month for unlimited calls, unlimited sms' and 10 g data, where Vodacom charges R1 999 for the same package. I settled my cell phone number *** on 25 May 2016 and emailed all paperwork and proof of payment to Vodacom. I phoned on the 27th of May to make sure that my account has been paid up and cancelled as I did not want to loose the Premature Cancellation Discount. I spoke to the accounts department who told me that the amount paid in is only lying there as a credit. They advised me to phone the cancellations department. The cancellations department said they could not see anything on that account as it was already ported to Cell C. I was told to phone the porting department. I tried 3 times and had to hold on for 20 minutes each time and no-one picked up the phone. I am now stuck and want my account to be sorted out soon! I have 3 other accounts with Vodacom and my account was not debited with their monthly amounts. PLEASE SORT OUT THIS PROBLEM AS SOON AS POSSIBLE</p>