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On the 28th of May 2023,i went mall of Africa and the unfortunate happened. My phone got ******/picked packeted at one the shop's I decided to go to vodacom shop to report since I was at a mall,i got to the shop told them what had happened I was told to wait for one of the shop assistants to help me. The person arrived I told him what had happened while he was assisting me he asked me questions I answered and (security questions) while he was looking at his system he said I was only eligible to get a new phone either I buy it prepared or open a new contract. As I was confused and not in the right state of mind I agreed to open a new contract couse everything I need is I my phone and I use it for work purposes. Also as he was looking at his system he continued with everything including my details were and stated that. I have insurance and a contact with vodacom. I asked for a cheaper phone on my way back home I called him asked if he could change the phone as was unhappy with the phone and he said he would talk to his manager. My senses come back when I got home that he was suppose to assist me with An ITC number to open a case for my ****** phone, on my Monday I went to the police to open a case called vodacom customer care and I received the ITC I got everything done I went back to the store I told him he made a mistake and I would like to counsel. The contract since it was only done yesterday and I feel like I wasn't thinking straight he said if I do means I will be charged or liable to pay an amount of R15000 for immature counsalation. And the store can't accept the phone back I open the phone at the shop didn't use the phone and he told me other options I had were to either sell the phone or get a person to take over contract since I have a contract before. I called vodacom explained everything to to the how dissatisfied I am and the only option they had was they will reduce my amount and make it one invoice that's the only way they could help even though I pleaded and asked for counsalation. He said he will process my claim to my surprise today 04June2023 my claim wasn't processed I was told it could be rejected due to me putting my simcard on the second simcard slot. I am really disappointed I have never missed payment but how I was treated really pushed me away.