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<p>On the 12 June 2017, a vodacom sales agent called me with a deal. To cut a long story short. My cellphone package Smart M was going to be migrated to Smart M+</p> <p>Saving me R50.00 . Loosing the sms bundle, but gaining more data. This was perfect for me.</p> <p>Unfortunately this did not happen and things have gone haywire since then. I lost my free vodacom mail service, lost all my data, free minutes and talk time.</p> <p>After much phoning and been transfered from one person to the next, I eventually spoke to a gent by the name of Richard, who promised, that he would deal with my issues and have it resolved.</p> <p>I have since then spoken to another two persons at their call center, with no changes to my contract. I must admit tho' that they are willing listeners, and keen to help sort out my issue. At the end of the day I am sitting with reference numbers, that is replaced by new reference numbers each time I phone. </p> <p>Instead of paying R50.00 less I am now paying in excess of R150.00 more.</p> <p>Yesterday when I had telephoned and spoke to a call center agent, I asked if I could not go back to my previous package (Smart M), I was told that the package was discontinued. When I had to explain for the upteenth time what I had been told by the vodacom sales agent, and that I am now paying much more , instead of paying less. She promptly told me that she can't make changes , but that she would escalate my issue and gave me a new reference number.</p> <p>I have heard this often enough, however nothing changes. Hence the reason I decided to write this review. The cellphone number for this package is ********** 022</p> <p> </p> <p> </p>