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<p>I have two Vodacom numbers. One expired in October 2016 (contract) and one February 2017 (top up). In November I got charged a small amount for the expired contract. No problem with that. In December I call Vodacom to cancel the contract completely. Checked my online profile today and both numbers were converted to prepaid. And then my problems started....</p> <p> </p> <p>Called Vodacom to change my one number (top up) to a new contract. Called Upgrades department, they said I should call the Sales department as its a new contract and not an upgrade (and gave me the wrong number). Called the Sales department, said I need to call the Cancellations department as they need to convert my prepaid number to a contracts number. Called the Cancellations department, they refered me back to the Sales department. I told them "No", Sales refered me to Cancellations. Cancellations department said they will log a techical call, I must stay on the line. After a couple of minutes of waiting I hung up.....</p> <p> </p> <p>I tried to do it online but have to order a new SIM card. The website is not userfriendly and your staff need to get more training. </p>