GL
Gontse L

1 reviews | Active since Nov 2016

24 Nov 2016, 14:35

Pillar to Post

<p>I was billed R15000 for data that I did not in May 2016. I logged a complaint and was never given a reference number. My four lines that I have/had with Vodacom have since been blocked and now cancelled while I still pay R8000 monthly for my contracts that I have had for over 20 years. I get sent form pillar to post each time I try to resolve this matter, today Vodacom called me to activate my lines after I requested that all my contracts be terminated...yet again I'm sent from pillar to post in trying to work with Vodacom to restore my lines. </p>

0
Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,