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Firstly the vodacom customer service is not user friendly, I struggled to get the option that I was looking for. Secondly I visited Vodacom Lephalale store for assistance in blacklisting my lost/****** phone and I was assisted by Dominique who requested that I bring an affidavit from the police station of which I brought to her attention that the police requested that I block the phone first before I can proceed to open a case and even her colleague informed her that the affidavit is not compulsory to blacklist the phone but she still insisted and therefore did not assist me.