Pieter Bester / Granite Designs & Interior

On 6/6/2016 one of my business lines was purchasing an extensive amount of data extra of what the contract offered. I was then told to request the following on my business letterhead: I hereby request the blocking of data purchases on cellphone number *** with the Vodacom App or via USSD. I was then told everything is blocked and the line can only be used for what the contract package offers. My main complain / concern from the beginning was the extensive data purchases and that is why i blocked everything and got the confirmation from Ulrich Prince Vodacom / Cape Gate. A year went by and again in May 2020 this same problem ac-cured, once again nearly R 6000.00 OF DATA PURCHASES WENT THROUGH ON MY ACCOUNT and had to pay for it. Its been 6 months and nobody but nobody at Vodacom wants to help me and the strange thing about this is that ULRICH PRINCE never but never replies on his email about this matter. I WONDER WHY ????? If I was informed properly , at the time of the 1st incident , that one can not block the USSD, surely i Would have considered other options. Nobody informed me and there are no trail from ULRICH PRINCE of any kind to prove that he informed me properly. I then requested a quotation of premature cancellation on this contract and i canceled immediately. Also the data could not be used and is now void because i stopped the contract. ULRICH PRINCE, thank you for not helping your customer the way you should have done in the first place. This is your problem and your mistake and i need answers. Its also very funny that i have not received any return mail from your superior either, MR ERWEN JAPTHA. My remaining lines with Vodacom are due for upgrades long ago and i am thinking of moving my business elsewhere. 20 years loyal to Vodacom, i have had enough of this bull****.