****piest services provided

<p>Called the call centre on the 11th January to upgrade my contract. Once the call was done I was told that the confirmation department would call me and my phone would be delivered within 3-5 working days. Confirmation department called the next day.</p> <p>A week later no phone delivered or even a call from vodacom or the courier company to advise what was going on with my upgrade. </p> <p>A week later I called back and only to be put on hold and get cut off most of the time. I then finally got to speak to sithembele the team leader who promised to get back to me by Friday the 20th. To date he hasn't got back to me.</p> <p> </p> <p>I called again today to speak to sithembele only to get told his in a different call centre and they have 3 different call centres and can't transfer me to him and I should call back and hopefully I would get through to the call centre he is based at.</p> <p> </p> <p>I would like to know when am I getting my phone and how am I going to be compensated for all my time being wasted.</p>