****piest service to date!!
<p>I called vodacom direct on the 27th of October to apply for a contract phone, application was approved i was told a follow up call to confirm my order was to follow. I never receieved this call i had to follow up for two weeks myself only to be told i cannot do a dealer swap nor can i cancel, after pleading, screaming and shouting they eventually cancelled the application which would allow me to apply in store, this was the first week of November, the application was declined this time around based on a BS reason, thereafter i heard NOTHING from vodacom, i sent a direct email to you, i never received a response so i went ahead and got a contract phone from CELL C, where it took me a whole of 20 min. 30th of Nov i suddenly receive an sms that my phone is to be delivered, I sent the phone right back to Vodacom and followed up myself AGAIN to make sure it was received to my suprise on the 05th of December some idiot decided to activate my line, how do you activate a phone when i did not even receive it? I have had to call and call and call to have this fixed and to make sure there will be no debit orders that go off. i am extremely dissapointed not because of the ****py service but because i generally liked using vodacom prepaid for so many years but yoooh!! for a month and some days it has been the worst service provider i have used.</p> <p> </p> <p>*PS* please make sure my sim card is changed back to prepaid and im not receiving my calls on private/unknown calls anymore</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nothing has been done about the above mentioned issue and instead of a solution, I was billed R 246 for *****!! over and above no solution Vodacom seems to have an automated response for absolutely every query there is and that is to say a colsultant will call back and no on ever ever calls you back instead I as the damn client have to keep calling back and speak to louzy Team leaders, the likes of Mahle who seemed very uninterested in my problem,(listen to your own recordings ref number 458726, call made on 04/01/17) ... I have received NO phone from vodacom, instead my simcard which was a prepaid was activated without my consent, i still had to follow up MYSELF to have this problem solved when eventually one of the team leaders by the name of Tebogo actually got it sorted out, oh so i thought. To my suprise on the 04Th of January R246 was debited from my account for absolutely nothing...after speaking to Mahle, she said i would have my money credited into my account by Monday the 09th, i still have not received my money... I WANT MY ****** MONEY BACK. I dont want an automated response to tell me a consultant will call me, I WANT MY MONEY BACK, no stories, no bull****... MY MONEY PLEASE!!!!
Nothing has been done about the above mentioned issue and instead of a solution, I was billed R 246 for *****!! over and above no solution Vodacom seems to have an automated response for absolutely every query there is and that is to say a colsultant will call back and no on ever ever calls you back instead I as the damn client have to keep calling back and speak to louzy Team leaders, the likes of Mahle who seemed very uninterested in my problem,(listen to your own recordings ref number 458726, call made on 04/01/17) ... I have received NO phone from vodacom, instead my simcard which was a prepaid was activated without my consent, i still had to follow up MYSELF to have this problem solved when eventually one of the team leaders by the name of Tebogo actually got it sorted out, oh so i thought. To my suprise on the 04Th of January R246 was debited from my account for absolutely nothing...after speaking to Mahle, she said i would have my money credited into my account by Monday the 09th, i still have not received my money... I WANT MY ****** MONEY BACK. I dont want an automated response to tell me a consultant will call me, I WANT MY MONEY BACK, no stories, no bull****... MY MONEY PLEASE!!!!