1 reviews | Active since Apr 2017

24 Apr 2017, 09:37

****piest Service Ever.

<p>So.. I went over to Vodacom to open up a new contract and have my number ported over..</p> <p>I was told I'd wait under a week to receive my handset. It's been two weeks.</p> <p>I had asked to begin my porting from MTN only once my handset was received as my new SIM Card does not fit into my tab. This was done prematurely (by a week).</p> <p>I then scurried around until I got an adapter and to my surprise, my SIM Card was not activated as I was advised it would be once the porting was completed.</p> <p>I've called approximately 15 times thus far and just found out I may need to wait an additional two weeks for my handset and if I want my SIM Card activated, I should just come back into the store because they're unsure on how to guide me through it.</p> <p>I've had a rep tell me that if I had an issue, I should head over to someone that has the handset in stock and just "buy it outright then!" <br />I have also been told that perhaps I should look elsewhere and just sign up with someone else if I was impatient.</p> <p>I chose to switch to Vodacom because despite their thieving ways, I'd get service whenever needed, customer and internet.</p> <p>I got nothing but a tablet that now only works on WiFi.</p> <p>I'm hardly on their network yet and I already want to leave.</p> <p>I'm extremely disappointed because the sales rep made it sound so easy and painless.</p> <p>It's been nearly three weeks since I've had a working SIM Card.. When you're job hunting it's especially **** because how am I meant to receive calls for interviews, if my mobile service is non-existent? :( </p>

0
Replies (2)
Vodacom
Vodacom's reply24 Apr 2017, 09:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 May 2017, 13:36
Reviewer Update

Still no handset, guys. We've just passed the first week in May. Still no handset or feedback??