****piest Service Ever.
<p>So.. I went over to Vodacom to open up a new contract and have my number ported over..</p> <p>I was told I'd wait under a week to receive my handset. It's been two weeks.</p> <p>I had asked to begin my porting from MTN only once my handset was received as my new SIM Card does not fit into my tab. This was done prematurely (by a week).</p> <p>I then scurried around until I got an adapter and to my surprise, my SIM Card was not activated as I was advised it would be once the porting was completed.</p> <p>I've called approximately 15 times thus far and just found out I may need to wait an additional two weeks for my handset and if I want my SIM Card activated, I should just come back into the store because they're unsure on how to guide me through it.</p> <p>I've had a rep tell me that if I had an issue, I should head over to someone that has the handset in stock and just "buy it outright then!" <br />I have also been told that perhaps I should look elsewhere and just sign up with someone else if I was impatient.</p> <p>I chose to switch to Vodacom because despite their thieving ways, I'd get service whenever needed, customer and internet.</p> <p>I got nothing but a tablet that now only works on WiFi.</p> <p>I'm hardly on their network yet and I already want to leave.</p> <p>I'm extremely disappointed because the sales rep made it sound so easy and painless.</p> <p>It's been nearly three weeks since I've had a working SIM Card.. When you're job hunting it's especially **** because how am I meant to receive calls for interviews, if my mobile service is non-existent? :( </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no handset, guys. We've just passed the first week in May. Still no handset or feedback??
Still no handset, guys. We've just passed the first week in May. Still no handset or feedback??
