Physical sim to an eSim nightmare

The process of changing from a physical sim to an esim with vodacom has been worse than root canal.

From my email address "not populating in the field" at 3 different vodacom service providers, 2 of them login calls (the first to the incorrect department), then eventually AFTER WEEKS my email was updated and appeared in the field required to start the process.

Tickets were closed without any progress being made.

Back and forth with verification of accounts over the phone didn't seem to help.

Even sending USSD codes with full signal (required to CONFIRM the start of the process) ended in "Network errors" and having to cancel the whole process and wait another day to start again.

I have now received a QR code (on email) to get an esim onto my new device, but they failed to send the confirmation code which is required to continue the process.

I am now without a GSM connection , waiting for this confirmation code in a wifi environment.

It has wasted days of time to get this right and it is still not done. How is it possible that a company that is supposed to be a tech giant cannot make this process easier.