Physical Damage to a Huawei P7 - Warranty voided

This is a Laugh. Firstly, I am annoyed that I had to call Vodacom for this outcome and nobody had the decency to call me back. Job Reference Number: ***0.<br> <br> The quotation has been given for a New Device because the Warranty is voided if the Phone has Water or Physical damage which was deliberate.<br> <br> THIS IS WHAT HAPPENED. THE PHONE WAS BUSY CHARGING AND THE DEVICE OVERHEATED CAUSING THE CHARGER AND THE CHARGER PORT TO MELT. HOW IS THAT PHYSICAL DAMAGE.<br> <br> I have been a Vodacom customer forever with Multiple devices on my Account, main number: ***. I would never bring something in for repair where the damage was deliberate.<br> <br> THIS IS A WARRANTY AND I NEED IT TO BE TREATED AS SUCH AND IT WILL BE ESCALATED TO THE HIGHEST.<br> <br> Also the reliability of the Huwaei P7 is questionable , If we never saw the Port start melting I hate to think of the consequences.<br> <br> FEEDBACK IS NEEDED URGENTLY.