Phone's always blocked!

Absolutely FED UP with Vodacom!! Our phones are constantly locked at the start of the month for the past 2/3 months now!

The first time they locked our phones, they said that they could not debit order from our account as our details were incorrect. They have been debiting from this same account for months now. We spent days on the phone with customer service to try and rectify this situation and had to give our banking details over and over again. We got told to go to a Vodacom shop and just pay there. We have debit orders for the reason that we live at least an hour away from the nearest Vodacom store!! They delayed the debit order for two days after finally sorting it out.

Now our phones are shut off, because of a credit bar limit, which customer service CAN'T even explain to us for what reason or what the limit is!

I work out on the road every day, I cannot contact anyone if heaven forbids something happens on the side of the road. I am also losing clients as I use my phone for business. Last month when they shut our phones off, my mother fell and broke her knee and foot and couldn't call an ambulance and waited at home for a day and a half!

NOT IMPRESSED Vodacom! We are constantly told our phones will be unblocked in an hour... nothing yet.

I don't recommend Vodacom at all. Ridiculous service, attitude, lack of communication.