Phoned not getting fixed despite being sent for repairs now 6 times!!!

<p>It is now exactly 1 week since I have booked my device in for repairs @ vodacom Menly FOR THE 6TH TIME!! up iuntil this very moment I have not received an sms, e mail, phne call NOTHING from vodacom to inform me what is happening with my device!!!! POOOR SERVICE FOR SUCH A BIG COMPANY!!!! The FIRST 4 times it was booked in for the screen that scacked or LCD or the screen lifting up immediately after is was repaired or supposedly fixed??? (note that this was still done under the 2 year arranty that comes with the device) The 5yh time it was booked in under and sent to be fixed or repaired though my insurance then on the day that I went to pick it up immediately AGAIN the screen was not tightened properly & it was lifting up AGAIN right there & then I had to book it in immediately so which means I had to wait another few days to get my device?? now after probably 2 months agaian it happenend again & last week I booked it in. the lady who assisted me that she would bring my request under her manager's attanetion & that the store manager was not in at that present moment. reason being is because I requested to speak to the manager and I also wanted to complain because each & everytime I book my phone in I loose my glass screen protector also?? This lady last week went to the back & spoke to one of the technicians and when she came back she adviced me that the technician informed her to tell me that the glass screen protector is what lifts the screen up??? NOW THAT I KNOW FOR A FACT IN UTTER NONSENSE!!! COME ON GUYS............THIS IS MY 2ND COMPLAINT TO VOCACOM IN 2 WEEKS?? My question now is ??? Did I end up buying this device & did I really pay over R1200+ per month for 24 months to now only find out that this is what I bought?? Surely someone there must be able to recognize that maybe tis should be taken up with SAMSUNG. why is it that IMPOSSIBLE TO REPAIR OR REPLACE THE SCREEN?? Is is maybe not a factory fault............what if I did not decide to keep my insurance after my 24 months period lapsed now?? To me it seems that this device cannot be fixed to maybe someone should take responsibility & consider replacing it with a new device??? </p>